Product Customer Impact
Your PR should know which customers it changes.
A pull request can change far more than code. Synvolv detects the relevant change, maps it to the production workloads and customers that can be affected, and replays representative production scenarios in shadow.
release-eng wants to merge 3 commits into main from model/sonnet-5
support-agent: move default model from GPT-5 to Claude Sonnet 5 #1816
- ci / build and tests — Successful in 4m 02s
- Synvolv · Customer-impact review — RunningDetails
01 / 06What actually changed?
- model: gpt-5+ model: claude-sonnet-5 retries: 3
support-agent v16 → v17 · default model · 41 accounts on the workflow
- AcmeBusiness · English FAQ93.1%
- NorthstarPro · English FAQ92.4%
- MonarchPro · English FAQ94.0%
- Spanish refund workflow3 accounts88.7%
- Meridian HealthEnterprise95.3%
- 6 Enterprise accountsEnterprise94.8%
- 2 accountsStandard—
- + 26 more accounts
A pull request can change far more than code. This one moves the default model. Synvolv detects the relevant change on the pull request itself.
Not only “quality +0.8%”, but
- Which customers improved?
- Which regressed?
- Who is not entitled to the new behavior?
- Which customer rules block it?
- What happens to cost and latency?
- Which accounts need more evidence?
- What scope should actually be released?
The rest of the loop
The same customer context that scopes the merge in customer impact sets the release — Eligible set, canary, per-customer rollback, enforces the runtime — Customer-level limits, before execution limits at request time, answers the questions in Ask Synvolv — Answers with the evidence behind them, prices each account in economics — What each customer costs to serve, and rides every call through the Gateway — In the request path, where it’s worth it.
One customer operating context. Six moments where it gets used.
Find out who it changes before your customers do.
Start with the change your team is already debating.
Bring any of theseA model migration.A prompt edit.A retrieval change.A new tool.A workflow update.A routing change.A customer-policy change.An AI-related pull request.
You do not have to trust Synvolv with production to see whether the answer is useful. Start in shadow. Add control when you are ready.
