Product Ask Synvolv
Which customers actually use the changed workflow?
Your team should not need to know which dashboard contains the answer. Synvolv answers from the same customer-aware operating context and shows the evidence behind the answer.
Which customers actually use the changed workflow?
document-intake workflow · classifier and tool path
Synvolv answered from your connected systems
Read 4 sources · Traces · Billing · Customer record · Policies
- TracesWhich accounts ran it, and what the classifier decided3,100 cases · 30 days
- BillingWhat each accepted document cost to produce18 accounts · 30 days
- Customer recordWhich plan each account is on, and what it is owedplans · entitlements
- PoliciesWhich tools each account is permitted to use1 rule applies here
4 accounts should stay on the previous behavior.
Evidence 5
- Use the changed workflow
- 18 accounts · 14 fine on the new behavior
- Traces
- Which document is accepted
- 91% → 87% on 4 accounts
- Traces
- Escalations · 2 regulated accounts
- +1.9 pts · over their floor
- Customer record
- New tool path
- not permitted for 1 account
- Policies
- Cost per accepted document
- +12% for the 4
- Billing
Suggested next step
Plan awaiting approval
- Evidence
- 3,100 replayed cases · 4 sources
- Assumptions
- Traffic mix holds for the 18 accounts
- Missing information
- 2 regulated accounts · partial replay coverage
- Confidence
- Medium
- Customer scope
- 4 accounts
- Policy version
- Customer policy v4
- Expected result
- Acceptance back inside threshold for the 4
- Approver
- Required · awaiting
- Execution path
- Release control · application hook
- Rollback behavior
- Per customer
Nothing is applied until the approver approves. Rollback is per customer.
Natural language can ask for anything. Production action still becomes a structured, reviewable plan with ten fields filled in, and it waits for an approver.
That question usually sounds simple until someone asks
- Did quality move for any of them?
- Does every plan include the new behavior?
- Does any customer policy or contract block it?
- What happens to latency and cost-to-serve?
- If one account regresses, can we leave everyone else alone?
The rest of the loop
The same customer context that scopes the merge in customer impact — The verdict on every pull request sets the release — Eligible set, canary, per-customer rollback, enforces the runtime — Customer-level limits, before execution limits at request time, answers the questions in Ask Synvolv, prices each account in economics — What each customer costs to serve, and rides every call through the Gateway — In the request path, where it’s worth it.
One customer operating context. Six moments where it gets used.
Find out who it changes before your customers do.
Start with the change your team is already debating.
Bring any of theseA model migration.A prompt edit.A retrieval change.A new tool.A workflow update.A routing change.A customer-policy change.An AI-related pull request.
You do not have to trust Synvolv with production to see whether the answer is useful. Start in shadow. Add control when you are ready.